IDENTIFYING DATA 2019_20
Subject (*) OPERATIONS MANAGEMENT Code 16214108
Study programme
Bachelor's Degree in Business Administration and Management (2009)
Cycle 1st
Descriptors Credits Type Year Period
6 Compulsory Second 1Q
Language
Anglès
Català
Department Business Management
Coordinator
MOLL GARCIA, DANIEL
FONTS RIBAS, ALBERT
HUGUET TORRELL, SERGI
E-mail albert.fonts@urv.cat
daniel.moll@urv.cat
sergi.huguet@urv.cat
Lecturers
FONTS RIBAS, ALBERT
MOLL GARCIA, DANIEL
HUGUET TORRELL, SERGI
Web
General description and relevant information It provides information on the concepts of ownership of the Operations Management and Statistical Quality Control.

Competences
Type A Code Competences Specific
 A4 Understand the nature of companies or other private or public institutions and how they work. They are also familiar with their functional areas, and understand their competitive and institutional field and strategic dimension.
 A5 Run a business or other public or private institution and direct or manage any of their functional areas (human resources, administration and finance, sales and marketing, operations).
Type B Code Competences Transversal
 B2 Effective solutions to complex problems
 B6 Clear and effective communication of information, ideas, problems and solutions in public or a specific technical field
Type C Code Competences Nuclear
 C2 Be advanced users of the information and communication technologies
 C4 Be able to express themselves correctly both orally and in writing in one of the two official languages of the URV

Learning outcomes
Type A Code Learning outcomes
 A4 Understand the main concepts involved in managing the productive area of the company.
 A5 Understand methods for managing subsystems: localization, lay-out and measurement of work.
Identify the various systems for planning operations, understand their applicability, and use a variety of calculation methods: aggregate planning, Bowman and linear programming.
Identify systems of inventory management and how they are applied: MRP, classic management and Just in Time
Understand the main concepts of programming and controlling operations and can use various methods and algorithms.
Understand project management and can use the main support methods: PERT and Gantt charts. They know how to use the software.
Understand the main concepts of quality control and know how to use basic statistical tools: control charts and statistical analysis of data.
Type B Code Learning outcomes
 B2 Collect the information they need so that they can solve problems using data and not subjective opinion, and subjecting the information at their disposal to logical analysis.
Provide alternative solutions to a problem and evaluate risks and advantages.
Analyze problems and their causes from an overall perspective and in the medium and the long term.
 B6 Structure their presentations and comply with any requirements should there be any.
Reply to the questions that they are asked.
Plan their communications: generate ideas, search for information, select and order the information, make schemes, determine the type of audience and the objectives of the communication, etc.
Prepare their presentations and use a variety of presentation strategies (audiovisual support, eye contact, voice, gesture, time, etc.).
Type C Code Learning outcomes
 C2 Use software for off-line communication: word processors, spreadsheets and digital presentations.
 C4 Produce well structured, clear and effective oral texts.
Produce well-structured, clear and rich written texts

Contents
Topic Sub-topic
Chapter 1: Design of Operations Systems a. Business and Operations Strategies
b. Selection and design of Product
c. Selection and design of Process
d. Capacity planning
e. Location decisions
f. Layout planning
g. Work Measurement
h. Models of Decision Making at the strategic level
Chapter 2: Planning the Production of goods and services a. Production planning
b. Aggregate Planning
c. Master Production Schedule
d. Capacity Planning
Chapter 3: Inventory Management a. Independent Demand Inventory Management
b. Dependent Demand Inventory Management: Material Requierements Planning
c. Just in Time
Chapter 4: Production Activity Control a. Scheduling and Controlling Manufacturing
b. Priority Control
c. Job Sequencing
d. Theory of Constraints
Chapter 5: Project Management a. Background
b. Scheduling and Controlling Projects: Gantt and Pert
Chapter 6: Statistical Quality Control a. Uses of Statistics in Quality Control
b. Statistical Process Control: Control Charts

Planning
Methodologies  ::  Tests
  Competences (*) Class hours
Hours outside the classroom
(**) Total hours
Introductory activities
2 0 2
Lecture
A4
A5
B2
B6
8 20 28
Personal attention
2 0 2
Problem solving, exercises in the classroom
A4
A5
B2
B6
40 20 60
 
Practical tests
A4
A5
B2
B6
6 30 36
Practical tests
A4
A5
B2
B6
2 20 22
 
(*) On e-learning, hours of virtual attendance of the teacher.
(**) The information in the planning table is for guidance only and does not take into account the heterogeneity of the students.

Methodologies
Methodologies
  Description
Introductory activities Presentation of the subject, virtual campus moodle, contents, assesment activities and assignments.
Lecture Develop main concepts, tools and techniques within Operations Management.
Personal attention Personal attention in the office.
Problem solving, exercises in the classroom Learn tools and techniques of Operations Management doing exercises.

Personalized attention
Description
Available time, out of lecturers, for problem and questions solving. Also can be used a specific area at virtual campus moodle.

Assessment
Methodologies Competences Description Weight        
Practical tests
A4
A5
B2
B6
Continuos Assesment: 3 partial exams, with theoretical contents and exercises, and a company report and analysis. 30%
Practical tests
A4
A5
B2
B6
Final Exam with two parts: multiple choice test, with theoretical questions and exercises, and a group of exercises.
70%
Others  
 
Other comments and second exam session

In the Second Call, the final grade will be the best value of next two options:

(A) Continuous Assesment (30%) and Final Exam (2nd Call, 70%).

(B) Final Exam (2nd Call, 100%)

Do not take the Final Exam means a grade of 'Absent'.

During the exams use electronic devices for communication is no allowed.


Sources of information

Basic

Dilworth, J.B.: Operations Management. Providing Value in Goods and Services. The Dryden Press (2000)

Dominguez Machuca,J.A. et alt.: Dirección de operaciones. Aspectos estratégicos en la producción y los servicios. McGraw-Hill (1997)

Dominguez Machuca,J.A. et alt.: Dirección de operaciones. Aspectos tácticos y operativos en la producción y los servicios. McGraw-Hill (1997)

Heizer,J. y Render,B.: Operations Management. Global edition. Pearson Education Limited (2013)

Krajewski,L.J.; Ritzman, L.P.; Malhotra, M.K.: Operations Management. Pearson (2009)

Besterfield,D.H.: Quality Control. Pearson (2008)

Complementary

Chase, R.B., Jacobs, F.R., Aquilano, N.J.,: Operations Management for Competitive Advantage. McGraw-Hill Higher Education (2000)

Goldratt, E.M.; Cox, J.: The Goal:A Process of Ongoing Improvement. North River Pr Inc. (2012)

Recommendations

Subjects that continue the syllabus
BUSINESS DECISION TECHNIQUES/16214112


(*)The teaching guide is the document in which the URV publishes the information about all its courses. It is a public document and cannot be modified. Only in exceptional cases can it be revised by the competent agent or duly revised so that it is in line with current legislation.