| Educational guide Faculty of Business and Economics |
english |
| Bachelor's Degree in Business Administration and Management (2009) |
 Subjects |
| QUALITY MANAGEMENT |
| Sources of information |
| IDENTIFYING DATA | 2023_24 |
| Subject | QUALITY MANAGEMENT | Code | 16214111 | |||||
| Study programme |
|
Cycle | 1st | |||||
| Descriptors | Credits | Type | Year | Period | ||||
| 6 | Compulsory | Third | 1Q |
|||||
| Competences | Learning outcomes | Contents |
| Planning | Methodologies | Personalized attention |
| Assessment | Sources of information | Recommendations |
| Basic |
Claver, E.; Llopis J. y Tarí, J.J., Calidad y Dirección de Empresas, , 1999
Llorens, F.J., Calidad Total. Fundamentos e implantación, , 2000
Setó, D., De la calidad de servicio a la fidelidad del cliente, , 2004 |
| Complementary |
Deming, W.E., Calidad, productividad y competitividad: la salida de la crisis, , 1989
Drummond, H., Qué es hoy la calidad total: el movimiento de la calidad, , 1995 |
