2013_14
Educational guide 
School of Chemical Engineering
A A 
english 
Chemical Engineering (2011)
 Subjects
  COMMUNICATION AND HUMAN RELATIONS
   Sources of information
Basic Matthew McKay; Martha Davis; Patrick Fanning, Messages: The Communications Skills Book, 3rd edition, 2009, New Harbinger Publications

Complementary Kerry Patterson; Joseph Grenny; Ron McMillan; Al Switzler, Crucial Conversations: Tools for Talking When Stakes Are High, 1st edition, 2002, McGraw-Hill
Marshall B. Rosenberg, Nonviolent Communication: A Language of Life, 2nd edition, 2003, PuddleDancer Press
Martha Davis; Kim Paleg; Patrick Fanning, The Messages Workbook: Powerful Strategies for Effective Communication at Work & Home, 1st edition, 2004, New Harbinger Publications